Returns & Refunds

This policy applies to paid enrollments on Energy Flow Academy. Prices are informational on marketing pages until checkout terms confirm the final offer. Digital goods unlock upon cohort start or self-paced access date.

You may request a full refund within 14 days of purchase if you have not downloaded proprietary capstone assets marked as final release and have not attended more than one live mentor session for cohort products. Self-paced products follow the same 14-day window from payment confirmation.

After the eligibility window or after substantial mentor feedback on submitted artifacts, partial refunds may be considered on a case-by-case basis for documented medical or relocation events, minus administrative fees where permitted.

Third-party exam vouchers, external software licenses, and add-on career services once delivered are non-refundable unless the vendor policy states otherwise.

Email hello@energy-flow.digital with enrollment ID, reason, and proof of purchase. We respond within 10 business days with approval or questions.

Approved refunds process within 14 business days to the original payment method. Card timelines may vary by issuer.

If we cancel a cohort, you may transfer to another date or receive a full refund. Force-majeure events will be communicated with options.

Nothing in this policy limits mandatory consumer rights under the Consumer Contract Act and other applicable Japanese law. For certain door-to-door or telemarketing contracts, cooling-off rules may apply; we will honor statutory periods where relevant.